DEPARTMENTS

WHERE IS MY ORDER CONFIRMATION?

Order confirmation emails are sent immediately after placing an order. If you do not receive one, check your spam folder. You may also log in to your account to view your order status.

WHEN WILL MY ORDER BE SHIPPED? WHEN WILL IT ARRIVE?

Orders placed Monday-Friday before 9:00AM PST will be shipped the same day. If your order is placed after 9:00AM PST, it will ship the following business day. Orders are not shipped or delivered on weekends or holidays.

 

WHERE IS MY SHIPPING CONFIRMATION?

You will receive an email confirmation with tracking info once your order has been shipped. You may also log in to your account to view your order status.

 

HOW DO I RETURN AN ITEM?

Contact Customer Service to receive your Return Merchandise Authorization (RMA).

Email: support@affer.com

Phone: (626)5421-340

Monday-Friday 9:00AM-6:00PM PST

I AM HAVING TROUBLE WITH MY CREDIT CARD INFORMATION FOR MY ONLINE ORDER.

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card matches the billing address on your account, try re-entering your CVN or security code, and be sure that the card is current and valid. If a second error message is received after validating the information you've entered, contact Customer Service and/or your financial institution for further assistance.